Shipping Policy

Vivajel™ Shipping Policy

Thank you for shopping with Vivajel™. This Shipping Policy explains how we process and deliver orders of Vivajel™ Cutting Stick Jelly, including shipping times, costs, tracking, and international delivery expectations.

Order Processing

Once your order is placed and payment is confirmed, we process all orders within 1–5 business days (excluding weekends and holidays). This processing period allows us to prepare your order for shipment.

Shipping Methods & Delivery Times

We use reliable courier services to deliver your order. Available shipping methods and estimated delivery times may vary depending on your location and the warehouse fulfilling your order:

  • Domestic (e.g., U.S. or Canada): ~7–15 business days

  • Europe / Australia / New Zealand: ~10–20 business days

  • Asia: ~7–15 business days

  • Rest of World: ~15–30 business days

These delivery estimates are typical but not guaranteed. Delivery times may vary based on carrier performance, customs processing, local holidays, and other factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on:

  • Your shipping address

  • Shipping method selected

  • Package weight and dimensions

You will see the exact shipping cost before you complete your purchase.

Tracking Your Order

After your order ships, we will provide a tracking number via email (or SMS if enabled). You can use this tracking number to check the real-time progress of your delivery.

Customs, Duties & Taxes (International Orders)

For international shipments, import duties, taxes, and customs fees may be charged by your country. These fees are not included in the product price or shipping cost and are the buyer’s responsibility. Customs policies vary widely between countries, and we cannot predict these charges.

Shipping Restrictions

Some products and destinations may be restricted due to local laws, customs regulations, or carrier limitations (especially for dietary supplements). If your address is outside our shipping coverage, you will be notified at checkout or by email.

Lost, Delayed or Damaged Shipments

If your shipment is lost or significantly delayed beyond the estimated delivery timeframe, please contact our support team with your order number and tracking details.
In the event of damaged items on arrival, please notify us within 48 hours of delivery with clear photos of the damage so we can assist you.

Contact Us

If you have questions about shipping options, delivery timelines, or tracking your order, reach out to our support team before or after your purchase — we’re here to help!